“We can’t plan right now. Things are too uncertain.” If this is what you think right now, think again. But before you do, have a look at this 2-minute video with Bruno Gueuning, who runs a successful wine business. In it he shares how he has adapted the way he plans, and how that has […]
Category Archives: General
You might already be familiar with the COIN acronym, which provides an easy-to-remember, four-step process to plan and structure constructive feedback conversations: CONNECTION – OBSERVATION – IMPACT – NEXT STEPS In the heat of the moment, difficult conversations easily become confrontational and end up hurting the relationship. The COIN formula is therefore especially valuable for […]