Category Archives: Interpersonal Skills

Downwards disloyalty: An insidious threat

Photo by Obie Fernandez on Unsplash Collaboration is the glue that every team or organisation employs to achieve sustainable high performance. Collaboration exists in many forms and guises, some of which are stronger and more effective than others. The basis of collaboration is mutual benefit. At the simplest level, the benefits can be transactional, such […]

Make sure your conversations pay off with “Value-COIN”

Photo by Priscilla Du Preez on Unsplash You might already be familiar with the COIN acronym, which provides an easy-to-remember, four-step process to plan and structure constructive feedback conversations: CONNECTION – OBSERVATION – IMPACT – NEXT STEPS In the heat of the moment, difficult conversations easily become confrontational and end up hurting the relationship. The […]