Interview #6 – Thomas Gelmi – Why putting your customers first may not be such a good idea …

Thomas Gelmi is a specialist for Personal and interPersonal. He gained his experience in human interaction leading cabin crews as a former Swissair maitre de cabin. Today he helps companies achieve increase profitability through improved customer service.

You may thus find it ironic that someone like Thomas believes that to improve customer satisfaction and customer loyalty, putting your customer first may be a shortsighted and ultimately counterproductive strategy.

In this interview you will learn

  • Why interPersonal skills are essential skills for running a profitable business
  • The most underestimated leadership skill
  • What you need for a profitable business in addition to a focus and facts and figures
  • Where to start to increase your ability to create full engaged teams.

Enjoy this video

More conversations about leadership, change and transformation

How to increase trust and collaboration in leadership teams – Mathias Mölleney

Why some teams achieve sustainable performance, while others don’t – Curt Blattner

How to grow a business in a shrinking industry – Alain Depuyth

The human side of business – Thomas Himmelrich